There are many WordPress maintenance and support service and most operate at scale, servicing hundreds of customers on low cost plans.
They are able to do this by automating as many of the processes as possible, and this works well for the vast majority of websites.
Our approach is different.
We recognise that for some businesses their WordPress-powered websites are business-critical. So, rather than offer a one-size-fits-all solution we tailor our solution to spec. These a manual processes that we carry out with best-in-class tools.
Our monitoring tools are set to check uptime every minute and have malware scanning and other security tools in place to alert us if there is a problem. When there is, we investigate first and then let you know what’s happening and what we are doing about it.
For Startups that have less complex requirements we have our Foundation Plan, deployed to the same stack but with streamlined management.
We’ve partnered with Convesio, a next-gen WordPress hosting provider built on Docker container technology.
No, because we have a close relationship and established working practices with Convesio.
Much of what we do is a manual and for every new tech we use we need to invest time and resources to be able to support it properly.
We determine this on a case-by-case basis so that Full-Ops plans are tailored to specific needs.
We articulate this in an Operations Management document that, along with an SLA, you review before signing on the dotted line.
Hosting is included as it’s a critical component of the WordPress stack.
We also put in place all the necessary tools and processes for security, backups, performance optimization and monitoring.
Communication is key too and we set up a project management space for each website that you and your developers have access to.
We are based in Melbourne Australia but our team is distributed with staff in the US, Europe and APAC.
We are available 24/7 for incident response and resolution.
For all other business we are open 9am to 5pm Monday to Friday AEST.
Yes, but as an add-on to our WordPress Ops Plan.
All other communication is via a ticket system of chat / Slack.
Get in touch to discuss your specific requirements.
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